Eskom is hiring Service Agents x12 in Western Cape

Eskom invites applications for the posts of Service Agent Contact Centre x12 (Distribution) Bellville, Western Cape, South Africa.

Reference Number : ZM 01/2023

Area of Speacialization : To provide generic and interface Customer Service related to specialist fields in a defined geographic area, with the objective of providing efficient customer service.

Minimum Requirements

• Qualification(s): Relevant 3 year Diploma
• Experience: 3 years Customer Services experience

Skills and Competencies

• Integrity
• Honesty
• Trustworthiness

• Professionalism
• Team Player
• Motivating, coaching and Mentoring

• Organisational Knowledge (Eskom)
• Ability to deal with stress
• Report Compilation

• Effective Time Management
• Interpersonal skills
• Telephone skills

• Communication Skills
• Customer Service and product skills
• Computer skills

Key Responsibilities

• Handling outbound interactions
• Handling back office activities (Non-Technical Dispatch and Follow- ups)

• Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
• Strive for excellence in Customer Interaction and service improvement

• Supports Marketing, Sales and Customer Service Processes
• Perform Vending, Prepaid and Easy Pay activities

​If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.

Eskom is committed to equality, employment equity, and diversity.

In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. 

Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.

Closing Date : 13 January 2023